The Privacy Act and the Credit Reporting Code of Conduct in Australia regulate the databases that report information regarding the capacity to repay outstanding debts, credit history and consumers eligibility to be provided with credit. Usually credit reports in Australia are required to be provided free of any changes. Sometimes there are long waits to get the credit report or extra fees to get the delivery expedited.
How To Order My Free Credit Report in Australia
People that want to learn what’s on their credit report need to contact the credit report agency for a free copy. In order to verify your identity, the agencies require consumers to provide personal information for the credit report. Some of the information that the credit report agency is likely to ask for includes driver’s license number, date of birth, full name as well as current and previous addresses.
The two major credit reporting agencies in Australia are Dun & Bradstreet and Veda Advantage. Each one of the agencies can be contacted by phone, fax or regular mail:
Dun & Bradstreet
Phone: 1300 734 806
Fax: 03 9828 3447
Mailing Address: Public Access Centre Dun & Bradstreet (Australia) P/L PO Box 7405 St Kilda Road VIC 3004
Phone:1300 762 207 (or +61 2 92787900)
Fax: (02) 9278 7333
Mailing Address: Veda Advantage Public Access PO Box 964 North Sydney NSW 2059
Consumers that live in the Tasmania area can contact the Tasmanian Collection Service as well:
Tasmanian Collection Service
Phone: 03 6213 5555
Fax: 03 6234 2988
Mailing Address: GPO Box 814H Hobart TAS 7001
According to the Privacy Act in Australia, the credit report can contain pertinent information regarding an individual’s credit history. Credit reports typically have information on:
• Personal information like gender, full name, current address, previous two addresses, current employer, driver’s license number and date of birth as well.
• Judgments by the court and other public record information
• Information regarding credit inquiries that were filed
• Any company directorships
• Any information regarding accounts in default or over overdue payments
There’s also information that consumers can expect not to show up on their personal credit reports.
• No information pertaining to an individual’s criminal record will show up on credit report.
• Ethnicity, race or national origins do not appear on personal credit reports.
• Sexual preferences do not appear on personal credit reports.
• Information about someone’s reputation, lifestyle or character does not appear on the personal credit report.
• Religious, social or political beliefs and affiliations do not appear on a personal credit report.
• Physical disabilities or medical history does not appear on a credit report.
Many people in Australia wonder how long the information stays on the credit report. There are different rules for different types of information that makes it onto the credit report. Credit and loan applications, judgments from the court and accounts that are 60 days overdue stay on the credit report for five years from the day it first shows up on the report not the date of the initial infraction. Bankruptcy filings stay on the credit report for seven years after it first shows up on the report.
A Clearout Listing, when the creditor is never able to get in touch with someone, stays on the credit report for around seven years. Even if the debt has been paid off, as long as the information is correct, it will stay on the credit report for the entire allotted time. People do have the right to attach notes and inserts to alert queries that the account has been paid in full.
If the information seems incorrect, people have the right to dispute the data on their credit reports in Australia. People can request the credit agency correct the credit report and if necessary the correction is usually completed within a month’s time. The agency will notify the individual of their decision once a review is completed. The credit reporting agency can update the information so it reflects the correction on the credit report. People that are not satisfied with the outcome of the query have the right to appeal with the Office of the Australian Information Commissioner, the Financial Ombudsman Service or the Privacy Commission.
Office of the Australian Information Commissioner
Phone: 1300 363 992
Fax: 02 9284 9666
Mailing Address: GPO Box 5218, Sydney NSW 2001
Financial Ombudsman Service
Phone: 1300 78 08 08
Fax: 03 9613 7345
Mailing Address: GPO Box 3, Melbourne Vic 3001
Federal Privacy Commission in Australia
Hotline:1300 363 992
Address: Box 5218 Sydney NSW 2001